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      Chat support suite

      Real-time support solution that’s super fast and oh so reliable.

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      HELP DESK SUITE

      Our flexible ticketing platform is a cinch to use for any agent.

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      FAQ BUILDER

      Speed up all your support processes with integrated FAQ pages.

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      Applications
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      Plugins & Integrations
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      Documentation
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      Company
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      Agent Handbook
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      Agent Test
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      Webinars
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      How much knowledge is enough to succeed?

      Without smooth internal knowledge transfer, your company cannot stay competitive.

      Share best practices with your team

      Create private articles and private categories that are only visible to and searchable for your team members. Keep unfinished FAQ articles hidden from customers without losing the added benefits they offer to operators. Add sales scripts, troubleshooters and training resources to your knowledge base and bring new hires up to speed in record time.

      Callback form

      When an employee goes so does his or her knowledge

      Stop leaking knowledge with each employee leaving your organization today!
      Knowledge transfer is the practical problem of transferring knowledge from one part of the organization to another. Organize, create, capture and distribute knowledge and ensure its availability for future employees.

      Organize FAQs into easy to navigate categories

      Visitors browsing your website can search for answers to specific questions or toggle between categories if they want to learn more general information about your offerings. Create as many categories and subcategories as you need to make product information accessible to your visitors.

      Create articles using a simple FAQ template
      Adding new articles to the Knowledge Base is a breeze using the built in Q&A template. Format text, markup paragraphs, add images, embed videos and publish articles without consulting your IT department. Add articles as needed or build your knowledge base proactively by adding answers to questions that customers frequently ask in LiveHelpNow chats, tickets, and callback requests.

      embedded faq search

      Update Knowledge Base articles effortlessly
      Make changes to existing articles and Knowledge Base categories instantly in your web panel. Control which team members have view-only access to your Knowledge Base and which ones have the ability to create or edit articles.

      Publish beautiful self-service portal, search engine and human friendly :)

      self service portal example

      Waiting is for lobbies and bus stops.

      Questions?
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